Breach Management and Investigation

Working through the noise when things really go wrong by doing the right things, in the right way, at the right time Things go wrong and mistakes get made. Privacy breaches occur. How they are managed and what is done to resolve them is often the key to minimising the impact in individuals. As the saying goes, “It’s the putting right that counts.” We have a huge amount of experience in managing privacy breaches and near misses – from incredibly sensitive through to seemingly low impact. The key thing we have learnt is that privacy is about people. Breaches impact everyone in different ways and it is essential that you do the right things, in the right way, at the right time to minimise the risk of harm to those impacted. We have strong, practical experience in breach management and know what works and what doesn’t. We will work with you to design best practice breach management processes that are customer centred, responsive, and minimise the likelihood of harm to individuals. We also know what the Office of the Privacy Commissioner expects and can build the right engagement and consultation steps into your processes. We also carry out independent investigations into breaches, helping you to find out what went wrong, what can be done to prevent it happening again and what steps need to be taken to put it right. We take a customer-centred approach to this to ensure that you are best equipped to minimise the impact on trust and confidence in your organisation and your brand. Want to design your breach management processes right or have had a breach and need help? Get in touch with us now and we will be right there with you.