Breach Management and Investigation

Working through the noise when accidents happen by taking the right steps, in the right way, at the right time.

Things go wrong, privacy breaches occur, and mistakes happen. The way you manage instances and the steps you take to resolve them are the keys to minimising the impact on individuals.

As the saying goes, “It’s the putting right that counts.”

We have extensive experience in managing privacy breaches and near misses, from incredibly sensitive through to seemingly low impact.

The key point we have learned is that privacy is about people. Breaches impact everyone in different ways and it is essential that you do the right things, in the right way, at the right time to minimise the risk of harm to those impacted.

We have strong, practical experience in breach management and know what works and what doesn’t. We will work with you to design best practice breach management processes that are customer centred and responsive, and that minimise the likelihood of harm to individuals.

INFO by Design offers a deep understanding of the Office of the Privacy Commissioner expectations, and can build the right engagement and consultation steps into your processes to meet these standards. We also carry out independent investigations into breaches, helping you discover what went wrong, what can be done to prevent it happening again, and what steps need to be taken to rectify the breach.

We take a customer-centred approach to breaches to ensure that you are best equipped to minimise the impact on trust and confidence in your organisation and your brand.

Ready to design effective breach management processes, or have had a breach and need help? Get in touch and we will help you through the process of redressing issues and preventing further breaches.

Want to know more about how we can help?